Payment Policy

Effective date: October 25, 2026

1. Introduction

At The Helix Shop, we take your security and privacy seriously. We offer secure, easy-to-use payment options for orders placed on thehelixshop.com.

2. Accepted payment methods

Credit and debit cards: Visa, Mastercard, American Express, and Discover
Digital wallets: Apple Pay, Google Pay, and Shop Pay

How it works

Choose your payment method at checkout.
Enter your payment details.
Your payment is securely processed through our encrypted payment gateway.
Once approved, you receive an order confirmation by email.

3. Security and data protection

Encryption: our Site uses SSL encryption to protect your personal and payment information during transmission.
PCI compliance: our payment processors are PCI DSS compliant, and we do not store your full card number on our servers.
Privacy: see our Privacy Policy for how we handle your data.

4. Payment confirmation

After you pay, you will receive an order confirmation email with your order details and a receipt. If you do not receive it within 1 hour, check your spam folder or contact us.

5. Currency

All transactions are in US dollars. If your bank account uses another currency, your bank may apply conversion rates and fees.

6. Fraud prevention

To protect our customers, we may run verification checks and ask for additional information before accepting or shipping an order. We investigate orders we suspect are fraudulent or unauthorized and may cancel them. If we cancel an order after charging your payment method, we will refund the amount charged.

7. Changes to payment options

We may add or remove payment methods at any time. Updates will be posted on this page.

8. Related policies

By placing an order, you agree to our Terms & Conditions, Billing Terms & Conditions, and Return & Refund Policy.

9. Contact us

Questions about a payment? Email support@thehelixshop.com or call (720) 610-6524.